Why join Ipenet Solutions?

We recognize each of your contributions

Our employees are valuable assets of our business. Besides, while IT is the backbone of our business, our employees are the pillars of our business. Also, we recognize and reward each of our employee contributions accordingly. In addition, our compensation and benefits package inclusive of performance bonus, local/overseas company trip, project-based incentives, medical plan and etc.

 

We help you grow

We combine formal and informal learning, hands-on training, coaching, and mentoring to help you enhance your knowledge and skills. On top of that, our variety of projects will rapidly help you acquire tremendous exposure and experience. Join us and you will get the opportunity to work on exciting projects with the leading clients.

 

We are passionate people

Our people including the management are a highly driven group of people. So, we motivate each other to excel in everything we do. In short, we always encourage and support our people to go the extra mile.

“We are not a team because we work together. We are a team because we respect, trust, and care for each other.”

Job Opportunities

Ipenet Solutions provides below benefits :

  • Quarterly paid commission and incentive (sales roles)
  • Performance bonus
  • Profit sharing
  • Opportunity for career advancement
  • Flexible benefits up to RM1500 per year (claimable)
  • Medical card and claimable outpatient/clinic expenses

IT Helpdesk Support Specialist (Based in Jelutong, Penang)

Type: Permanent

Roles and Responsibilities

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Escalate unresolved issues to the next level of support personnel
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Respond to incidents, investigate and provide resolutions of incidents escalated via email, inbound call based on agreed service level
  • Provide timely status updates to relevant parties
  • Collaborate with fellow technical specialists to solve problems
  • Learn and adapt to new technologies, products, and platforms

Requirements

  • Minimum 1 year working experience as IT Support
  • Minimum Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication) Computer Science/Information Technology or equivalent
  • Strong knowledge in installation, setup, troubleshooting
  • Good attitude and communication skill
  • Customer-oriented and cool-tempered
  • Proficiency in English, Malay & local dialect
  • Good knowledge of Microsoft solutions e.g Microsoft 365, Active Directory, MS Office, MS windows client
  • Good understanding of computer systems, networking, and other tech products e.g Cisco LAN & Wifi solutions, Sophos, backup, server, and storage
  • Ability to diagnose and resolve basic technical issues
  • Possess own transport

Ipenet Solutions provides a medical plan and a compensation plan structured to encourage and reward top performers.

To apply, send your resume to [email protected]

Inside Sales Executive (Based in Jelutong, Penang)

Type: Permanent

Roles and Responsibilities

  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions
  • Assist in creating RFP responses to potential clients
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell
  • Handle inbound, unsolicited prospect calls and convert into sales
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Enter new client data and update changes to existing accounts in the corporate database
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

Requirements

  • Knowledge in IT industry and solutions – hardware, software and services is an added advantage
  • Have experience or deep interest in Sales/Telesales
  • Strong interpersonal and communication skills
  • Candidate must possess at least Diploma in Computer Science/Information Technology, Mass Communications, Marketing, Business Admin or equivalent.

To apply, send your resume to [email protected]

Internship Opportunities

Type: Internship

What will you gain from the internship placement?

  • Knowledge and skills in every aspect of the company’s day-to-day operation – purchasing, administration, and IT
  • Knowledge about the latest IT technology – networking, computer system, server, storage, and network security
  • Invaluable customer-facing experience – internal and external customers
  • Internship experience that prepares you for the real working world

Requirements

  • Certificate, Diploma or Degree in Computer Science, IT, Management Info System or related field of studies
  • Willing to learn and absorb information taught throughout the course of this internship
  • A team player with a strong sense of responsibility and urgency to details
  • Self-motivated, excellent interpersonal and communication skills

To apply, send your resume to [email protected]