Technical Support Engineer
Technical Support Engineer
Senior Executive
Responsibilities:
- Provide 1st-level technical support and functional assistance for end users' PC/Laptop and handheld devices via phone, email, remote tools, or in person.
- Troubleshoot and resolve hardware, software, network, and printer-related issues.
- Set up and configure desktops, laptops, mobile devices, and other peripherals.
- Monitor and maintain computer systems and networks.
- Basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired & wireless networking and firewall devices.
- Manage user accounts, permissions, and access control (e.g., Active Directory, email systems).
- Maintain IT asset inventory and ensure proper documentation.
- Coordinate with end users and vendors in IT system support and troubleshooting.
- Escalate complex issues to higher-level support or vendors as needed.
- Ensure IT support tasks are completed within SLAs and in accordance with company policies.
- Being able to provide 2nd/3rd-level technical support is an added advantage.
Requirements:
- Proven experience (min 1-2 years) in IT industry, or a similar role.
- Able to work on flexible shifts including standby or night shifts.
- Willing to travel to sites for work.
- Possess Diploma/Degree in Computer Science/IT.
- Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts.
- Basic knowledge of IT infra-network, server.
- Good oral and written communication with high attention to detail.
- Strong dedication to excellent delivery and customer service.
- Positive attitude and Exceptional communication.
- A team player with a strong sense of responsibility and urgency of details
- Strong analytical thinking and problem-solving abilities.
Benefits:
- Fixed travel allowance
- Flexible benefit
- Performance bonus
- Company trip
- Profit sharing
- Company insurance
Qualification:
Bachelor's Degree/Post Graduate Diploma/Professional Degree
Job Details
Job Specialization:
IT/Computer - Hardware
Job Location:
Penang
Employment Type:
Full-Time
Age Range of Candidate:
-
Years of Experience:
2
Monthly Salary:
-